1.1 We agree to supply the Report to the Customer subject to these terms; and
1.2 The Customer indicates their acceptance of these terms when placing the Order.
2.1 The Customer:
(a) warrants that all the information they have supplied to us during the Order is true, accurate and complete. (b) will provide us, our employees, subcontractors, or agents with access to the Property on the Inspection Date.
(c) must provide us with truthful information in the Order regarding the Property, the Customer will be obliged to pay the correct Fee according to the size of the Property; and
(d) co-operate with us in all matters relating Services.
2.2 If we are prevented or delayed from performing our obligations by an act or omission by the Customer or failure by the Customer to perform the Customer’s obligations contained in clause 2.1:
(a) we have the right to suspend performance of the Services until such default has been rectified. (b) we shall not be liable for any costs or losses sustained by the Customer as a result of a breach of the Customer’s obligations,
(c) the Customer shall reimburse us on demand for any costs or losses reasonably sustained or incurred buy us arising directly or indirectly from a breach of the Customer’s obligations.
2.3 The pricing of the service is based on number of bedrooms, to be indicative of the size of house entirety. Therefore, any partitioned rooms located above ground floor regardless of size or name according to the plans are to be classed at bedrooms. This is with the exception of a single living area being on the 1st floor. The Customer agrees for us to amend the booking should the information be inaccurate (unless otherwise agreed in writing by us).
We will produce the report within 24-48 hours with reasonable skill and care and it is provided to the Customer on the basis that they acknowledge and agree the following:
3.1 The information in the Report reflects that available to us on the date the report was produced. We are unable to report on any additional issues which arise after the Inspection Date.
3.2 The information contained in a Report can change on a regular basis and we cannot be responsible to the Customer for any change in information after the date upon which the Report was produced or for any inaccuracies or omissions.
3.3 The Report is produced only on the Property supplied in the Order.
3.4 We endeavour to arrive at the Property to conduct the Services between 07:00 and 10:00 on the Inspection Date unless we inform the Customer otherwise.
3.5 The included Drone survey is weather permitting. Winds and rainfall can prevent the drone from operating and in such instances will not be used. In the event the drone cannot be used, the drone survey will be replaced with a traditional visual check.
4.1 Our prices are fixed but may be altered down to the company’s discretion.
4.2 VAT is included.
4.3 The invoice will be submitted within 24 hours of the survey completing.
4.4 Payment should be made within 7 days via bank transfer into our nominated bank account that will be stated on the invoice.
4.5 Until such time as payment has been received in full and cleared, we will not release the Report.
4.6 If the property is found to be larger than the booking states, the Customer agrees for us to amend the invoice accordingly.
4.7 The Customer agrees to pay all our car-parking and congestion charges reasonably incurred in carrying out the Services, this will be added to the Customer’s invoice.
The Company warrants that it will take reasonable measures against the unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction, or damage.
6.1 New Home Surveying Limited shall not limit or exclude our liability for:
(a) Death or personal injury cause by its negligence or the negligence of employees, agents, or subcontractors.
Complaints
If the customer has any complaints or query’s, please write to us at:
New Home Surveying Limited
Basepoint Business Centre
Rivermead Drive
Westlea
Swindon
SN5 7EX
Get in touch!
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